Refund policy

Returns

We have a 14-day return policy, which means you may request a return within 14 days of receiving your item.

We only accept returns if:

  • The item arrived damaged or defective.
  • You received the wrong item.

If you received the correct item in good condition, it is not eligible for a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it.
  • Unused and unworn.
  • In its original packaging with all tags attached.
  • Accompanied by your receipt or proof of purchase.

To start a return, contact us at support@shopaense.com.

If your return is approved, we will provide return instructions and, when applicable, a return shipping label. Returns sent without first contacting us will not be accepted.

If you have any questions about returns, please contact us at support@shopaense.com.

Order Cancellations

If you need to cancel your order, please contact us immediately at support@shopaense.com.

Orders can only be cancelled within 24 hours of placement. After that, they enter our fulfillment process and cannot be stopped. Once processing starts, cancellation is no longer possible. Sometimes, processing may begin before 24 hours, in which case the order cannot be cancelled.

If your order has already been processed or shipped, it cannot be cancelled. If you no longer wish to keep the item, you may request a return after delivery, subject to our return policy.

Returns & Refunds

If you wish to return an eligible item, please contact support@shopaense.com after delivery to receive the return address and instructions.

For returns that are not due to a damaged, defective, or incorrectly shipped item, the customer is responsible for all return shipping costs.

Refunds will be processed after we receive and inspect the returned item and confirm that it is in its original condition.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or you received the wrong item, contact us immediately at support@shopaense.com so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care and beauty products
  • Hazardous materials
  • Flammable liquids or gases
  • Sale items
  • Gift cards

If you have questions about whether your item is eligible for return, please contact us before submitting a request.

Exchanges

The fastest way to receive a different item is to return your eligible item (once approved) and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@shopaense.com.